All items purchased through dōTERRA must be handled through dōTERRA’s return process. Most of dōTERRA’s products have a 100% satisfaction guarantee. They are extremely helpful and you shouldn’t have any problems at all.
If you run into any problems returning any dōTERRA products, please Contact Me – I can’t guarantee anything, but I’ll always do what I can!
All items purchased through Ginger’s Handcrafted Remedies, are handled directly by Best Life Essential Oils. (Please read below.)
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Ginger@Best-Life-Oils.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Ginger@Best-Life-Oils.com and we will give you instructions on where to send your item, if necessary.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. (Without a tracking number, we can’t guarantee that we will receive your returned item.)